Challenges

A leading multinational engineering company, specialized in sustainable energy and environmental solutions supplies a large range of goods and services, from power plants and water treatment systems to heating and cooling systems. One of the biggest challenges of this company was getting the right information about a specific product from their internal databases and manuals during sales inquiries. Due to the global nature of their operations, the sales staff also faced language barriers when communicating with international clients. To overcome these challenges and empower their sales staff, the company needed a solution that could provide accurate, up-to-date information in an easily accessible way, regardless of language to improve the efficiency of its sales team during customer inquiries.

Solution Highlights

ThoughtMinds developed a solution, powered by SalesMinds™, by analyzing customer interactions and providing the sales team with the right information at the right time, enabling sales success and customer satisfaction. This sales enablement tool included features such as source listing for search results, human-in-the-loop feedback mechanism, ability to integrate external knowledge, clarification question support, multi-hop question capabilities, referenceable questions, and chat history preservation.

The key features of this solution included:

• Xccelerate™ Platform: GenAI powered Xccelerate™ platform was used throughout the development lifecycle to accelerate development, deployment, and maintenance of the solution.
• NLP-Based Customer Analytics: Natural Language Processing (NLP) algorithms were used to analyze customer interactions and extract insights. 
• Unified Information Access: The solution integrated with internal databases, structured and unstructured documents, and external information sources to create a centralized knowledge repository accessible to the sales team.
• Competitive Intelligence Gathering: SalesMinds™ continuously monitored the competitive landscape and alerted sales teams to relevant developments, such as new product launches, pricing changes, or market trends.
• Multilingual Messaging: The solution provided multilingual capabilities, allowing sales teams to communicate effectively with customers in their preferred language.
• Sales CRM Integration: The company’s current CRM system was seamlessly integrated to guarantee that all customer and product data was easily accessible during the sales process.