Challenges

A multinational engineering company, faced challenges in managing and accessing their huge repository of cybersecurity, information security, and other policy documents. With a large and diverse workforce, finding the right document quickly and efficiently was a continuous struggle. This led to:

• Employees wasted valuable time searching for specific policies, guidelines, or security protocols.
• Not all employees had equal access to the most up-to-date documents, leading to potential compliance and security risks.
• The Chief Information Security Officer (CISO) and the team were overloaded with requests for information, diverting their focus from more strategic tasks.

Solution highlights

A Gen AI-powered chatbot solution was implemented based on the company’s needs. This chatbot transformed the way the employees’ access and interact with critical security and policy information. 

This intelligent chatbot was designed to:

• Quickly Identify Relevant Documents: The AI chatbot analyzed queries and instantly retrieved the most relevant documents from the repository, such as cybersecurity guidelines, incident response procedures, and data protection policies.
• Provide Accurate Answers: The chatbot not only provided links to documents but also extracted and summarized key information directly, ensuring employees got the precise answers they needed, whether it was about password policies, data access protocols, or incident reporting procedures.

• Learn and Improve Continuously: The chatbot’s underlying AI model was continuously refined through user feedback and interactions, enhancing its accuracy and effectiveness over time, ensuring it stayed up-to-date with the latest security policies and best practices.