Helping a San Francisco-based Product Company Scale with a Global Capability Center in Kochi

About

Leading product provider in the customer experience segment, offering innovative solutions that help professional service firms leverage client feedback to enhance service quality and brand reputation. Their award-winning platform empowers businesses to drive customer satisfaction and strengthen market positioning.

Challenge

They were looking to:

• Expand product development capacity for their cloud platform
• Access a skilled talent pool without compromising on quality
• Set up a cost-effective offshore team aligned with their company culture

However, they needed a trusted partner to build, manage, and integrate this offshore capability seamlessly.

Solution Highlights

ThoughtMinds implemented a comprehensive GCC solution, setting up a dedicated offshore team in Kochi, India, tailored to the company’s cloud product development needs. This approach enabled them to scale efficiently, optimize costs, and maintain seamless collaboration across geographies.

The key features included:

• Location Strategy and Talent Acquisition: Kochi was selected for its strong tech talent pool and cost advantages. A specialized team was hired, aligned with the company’s product vision and technical requirements.
• End-to-End Operational Setup: ThoughtMinds managed infrastructure setup, legal compliance, governance frameworks, and operational readiness, ensuring a fast and smooth launch of the GCC.
• Seamless Integration: Processes, communication workflows, and collaboration practices were established to ensure the Kochi team operated as an extension of the U.S. headquarters.
• Scalable Delivery Model: The GCC model was designed for scalability, allowing the company to expand the team further as product demands grew.